Contact Us

Our exceptional local Customer Support team is here to help with general inquiries, technical support, assistance with billing or payments, to add/change services and more.

Choose the contact method that best fits your needs below.

Billing System Maintenance – June 8, 2025

Sunday, June 8 | 6:00 AM – 10:00 AM CT

During this maintenance time, the following services will be temporarily unavailable:

Online account access (including invoices)
Online and phone payment systems
Support ticket submission and device management tools

Please complete any payment or account updates before the maintenance window to avoid any inconvenience. We appreciate your patience as we perform important system upgrades to serve you better.

Questions? Visit our Support Center or email us at customersupport@clearwavefiber.com.

Support Center

Find resources and answers to common questions about technical support, becoming a Clearwave Fiber customer, construction in your area, and more!

Explore Support Center

Phone

Customer Support

877-293-2973

Automated Payment System, 24/7
Billing, general inquiries, changes to service,
Mon–Fri, 8 am–6 pm EST
Technical Support, 24/7
Scheduling, Mon–Fri, 8 am–6 pm EST

Construction-Related
Property Concerns

For 24/7 support, call:

Georgia/Florida: 866-861-5597
Kansas: 913-586-8008
Illinois: 800-913-7254

Email

Online

Live Chat

Click the “Chat” icon
at the bottom-right of your screen.
Mon–Fri, 10 am–6 pm EST

eCare Customer Portal

Easily manage your account online at clearwave.cdgportal.com