Frequently Asked Questions

A.

Fiber optic Internet produces faster data transfer speeds via the use of light pulses that form an electromagnetic carrier that is capable of sending data at faster speeds through the use of a glass tube.  This type of Internet connection is more expensive and complex to install however it produces an extremely fast connection over extended distances.  Usually the longer the distance the slower your Internet connectivity will be but this is not the case with fiber optic Internet.

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Yes. It is possible to configure wireless to work with a fiber optic connection however it is important to be aware that the connection may not run as quickly as a direct connection will.  This is because the speed of wireless will depend upon the type of equipment you are using to establish connectivity and the amount of electricity that is transmitted through your router.  Regardless, you can still combine wireless with fiber optic although the connection speed will be slightly less than a direct connection.

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DOCSIS 3 is a standard for cable modem networks that will greatly increase the available speeds offered by cable companies. However, the cable network remains a massively shared loop, leaving it vulnerable to a few subscribers hogging bandwidth and degrading service for everyone else.

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It takes between 90-120 days to get fiber into a building. If fiber is located on the street or near the building this is a big factor. If fiber is already located in a building and no construction is required, then the amount of days is decreased.

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Company applications are driving the need for additional bandwidth. With more innovation and creation within business applications and software it is creating a faster paced work environment that relies on bandwidth to run a company and daily operations. These applications/software once applied are causing a need for additional bandwidth because almost all of them are ran using data. Many applications can be found running up to 24 hours a day causing a need for additional bandwidth.

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Another drive, which not too many customers realize yet is the retirement of the legacy copper phone lines by the phone carriers. These include T1 and plain old copper telephone lines. Many of the aged copper phone lines are starting to be retired/shutoff across the United States because of four main reasons:

  • The copper lines are 60 to 70 years
  • The replacement parts are no longer being manufactured.
  • The cost associated to maintain these old copper lines are becoming increasingly expensive for carriers because the lines are requiring additional repairs.
  • Most of the technicians who manage, install, and repair the old copper phone lines are starting to retire.
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A service level agreement, or SLA, is very important component in a fiber-optic carrier contract because this will ensure an immediate technician response team to send a truck if service would be to go down. If there are any problems and a call is needed to be placed into the carrier, they will get moving a lot faster because credits can be applied to the account if not acted upon to be fixed.

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Yes, fiber-optics are a good investment.  While fiber costs a bit more than cable broadband or T1 services, you will gain serious bandwidth, reliability, and speed advantages. If better performance and delivery for employees and customers is important, the benefits will pencil out.

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Generally, a Static IP address will never change. In contrast, a Dynamic IP has the potential to change at any given interval.

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One of the main reasons for the growing popularity of fiber optic internet services is the speed, or the much faster data transmission times.

 

Here is a quick overview of fiber optic internet download speeds;

  • Fiber optics: Up to 10 Gbps (a data transfer rate up to 10 billion bits per second)
  • Cable connections: 25 – 300 Mbps (a data transfer rate up to 300 million bits per second).
  • Digital Subscriber Lines (DSL): 0.5 – 75 Mbps.
  • Satellite: 5 – 25 Mbps.

 

Fiber optic internet is consistently faster than cable. Fiber optic internet speeds clearly surpass older internet connection technologies.

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Fiber optic internet is currently the fastest, most-reliable internet service available. Fiber increases download and upload speeds and offers users faster access to various media types and larger file sizes.

When it comes to business communications, fiber optic internet can increase productivity while reducing latency. Typically, fiber service offers unlimited data usage, faster cloud access, high speed symmetric connectivity, and unparalleled scalability.

For those reasons, fiber optic internet is often a better solution, when it is available.

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Fiber optic internet offers a faster and more reliable way to connect and use the internet. As such, it is often more expensive than other connections types like cable and DSL.

However, businesses may find that the additional costs of a fiber connection yield various benefits, including;

  • A more productive workplace with higher output.
  • Increased reliability and less costly downtime.
  • Faster and more reliable access to cloud based services.
  • Lower latency and faster data transfers.
  • Higher quality, uninterrupted streaming and conferencing.
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We've designed our internet service tiers with different types of customer requirements in mind. Our Small Business tier is geared toward smaller businesses with 1-6 employees, whereas our Enterprise tier is geared toward larger businesses who demand the absolute best in terms of equipment and performance.

The Enterprise tier of services include a Service Level Agreement (SLA) that is substantially similar to SLA's commonly found on other high-end enterprise-level T1 and Fiber services.

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Possibly. If your router was provided to you by your old DSL/Cable provider, then yes. Otherwise, it is up to you and your preferences. Another thing to keep in mind is the age of your router, which can impact the speeds you actually receive.